Last updated: Wednesday, 8 December 2010
Assuring your privacy at all times
We are committed to ensuring that any information relating to your contact with St Marks is kept strictly confidential.
St Marks does not keep a database of individuals who send us emails, nor do we pass on personal details to other people or organisations.
It is not necessary to include your details when sending us feedback unless you wish to receive a reply from St Marks.
Answers to questions sent to our cancer specialists will be returned to the sender of the email, and not to a third person or address. This is to ensure confidentiality and that information is not sent inappropriately. The information that you supply and which we provide to you is kept secure for one year, after which time it is removed using secure procedures.
Research & Analytics
St Marks records some details about enquiries to monitor the quality and delivery of the service and help us plan the development of our services. This information is recorded anonymously and remains entirely confidential. Individuals cannot be identified from these records.
We may collect information about your interaction with the St Marks Breast Centre site and services. For example, we may use Web site analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser's width and height.
We may also use technologies, such as cookies, to collect information about the pages you view, the links you click and other actions you take on our sites and services. Cookies are small text files that websites can use to recognise repeat site users and facilitate users' ongoing access to and preferences within a website. They pose no threat to users' files, nor do they contain personal information.
Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
Collection of your personal information
When you sign up for our newsletter or to take part in one of our user surveys, we ask you to provide personal information, such as your e-mail address, name, home or work address, or telephone number. We may also collect demographic information, such as your Post code, age, gender, preferences, interests and favourites.
When you receive newsletters or promotional e-mail from St Marks Breast Centre, we may use technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
Use of your personal information
St Marks Breast Centre collects and uses your personal information to operate and improve its sites and services. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies.
We also use your personal information to communicate with you. With your permission, we may send you information about St Marks Breast Centre products and services.
Personal information collected on the St Marks Breast Centre site may be stored and processed in New Zealand or any other country in which St Marks Breast Centre or its affiliates, subsidiaries or service providers maintain facilities.
Sharing of your personal information
Except as described in this statement, we will not disclose your personal information outside of St Marks Breast Centre and its controlled subsidiaries and affiliates without your consent.
We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of St Marks Breast Centre or our customers, including the enforcement of our agreements or policies governing your use of the services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of St Marks Breast Centre employees, customers or the public. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.
You can stop the delivery of future promotional e-mail from St Marks Breast Centre by following the specific instructions in the e-mail you receive.
Changes to This Privacy Statement
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. We encourage you to periodically review this statement to be informed of how St Marks Breast Centre is protecting your information.
St Marks Breast Centre welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by visiting www.smwh.co.nz/contact-us.